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Electric Device Management | MDM for iPads [BETA OFFERING]

Introduction

Electric customers with company-owned iPads can take advantage of enrolling those devices in MDM through our Automated Device Enrollment Flow.

When an admin purchases a new iPad through the Electric Storefront, that iPad will be automatically added to your Apple Business Manager, and will go through an automated enrollment flow so the iPad can stay secure with Electric’s default MDM policies.

Below are the steps to set this up in your Apple Business Manager and then initiate the configuration work with the Electric Product Support team to complete the set up process.

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Please note: this offering is in BETA release

The current process is not yet fully self-service and requires some manual cooperation from your team.

While we're working toward complete automation, certain steps still need manual coordination between you and Electric to ensure proper configuration and deployment. We appreciate your collaboration during this time as we continue to streamline the experience.

Prerequisites

Before you can begin managing iPads with Electric you must complete the following:

  1. You have Admin access to the Jumpcloud MDM portal and have signed the Electric Addendum.

    1. Contact your customer success manager to initiate this process if you have not yet. If you do not know who that is, please email support@electric.ai.

  2. You have configured Zero Touch Provisioning in your Apple Business Manager with the Electric Product Support team.

    1. For more information on this process, refer to this help article.

  3. You have connected your Apple Business Manager to Electric to enable Electric Storefront purchases to be added to your Apple Business Manager. 

    1. For more information on this process refer to this help article. 

Enrolling iPads

Enrolling Existing iPads (Those Not Purchased in Electric)

While in beta, customers must follow the QR code based enrollment within the Jumpcloud portal.

The steps outlined below must be done in the Jumpcloud portal and not in Electric at this time.

  1. Navigate via the left side menu to Device Management > Devices > second tab called “Devices”

  2. Click the button for +Device > Navigate to fourth tab called “iOS”

  3. Click the button “View QR Code” which will pop up the enrollment modal.

As an admin, you can also email the Direct Link for the QR code to your employee to scan and install themselves in accordance with onboarding and enrollment procedures at your business.

  1. Scan the code. The iOS native operating system will take over after QR Code scan to guide the user. Those prompts on the iPad itself will need to followed on that actual device. Access should be granted when prompted by the system, including opting in to management and entering the iPad password if required.

  2. Once enrolled, the iPad will be visible in Jumpcloud under Devices.

Re-provisioning iPads

You may at time need to re-provision an iPad for another employee. Follow the same steps above for Enrolling Existing iPads.

Make sure in the Electric IT Hub platform you reassign the device to the new employee.

Ongoing iPad Management

Outside of Electric configuring Automated Device Enrollment, support for iPads is limited and troubleshooting iPad issues should be managed by the MDM portal admin during beta.

In order to help you best manage your iPads in the Jumpcloud portal, we recommend exploring these articles:

Locking and Wiping iPads

Currently the only way to lock or wipe an iPad is to perform the action from within the Jumpcloud platform.

  • Log in to the JumpCloud Admin Portal.

  • Go to Device Management > Devices.

  • Select the target iPad from the devices list.

  • From the device page, click Actions.

  • Select either Lock Device or Erase Device:

    • Lock Device: Remotely locks the screen. The end user can unlock it by logging back in.

    • Erase Device: Erases the device and removes all data. Note that due to the severity of this command, you must enter a 6-digit PIN to confirm the wipe.

Be sure to save the PIN or use the same one consistently, as JumpCloud does not store it.

FAQs

Q: What device actions are supported on iPads at this time?

A: Any remote management actions such as wipe or lock must be performed within the Jumpcloud MDM portal. 

Q: Will iPads show up in the Electric portal and report data the same way as a laptop? 

A: All iPads purchased in the Electric storefront will appear in the assets table. Support for device and health visibility will be added in Q1 2026.

Q: What happens if I already have an iPad in my Apple Business Manager, will it automatically enroll in MDM once this is set up?

A: No, the iPad needs to be wiped first and then it will automatically enroll in the Jumpcloud MDM

Q: When will I be able to manage all devices within the Electric portal only and stop using the MDM portal?

A: Comprehensive support for iPads like laptops will be coming to the Electric portal in Q1 2026.