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Electric Device Management | MDM for iPads [BETA OFFERING]
Introduction
Electric customers with company-owned iPads can take advantage of enrolling those devices in MDM through our Automated Device Enrollment Flow.
When an admin purchases a new iPad through the Electric Storefront, that iPad will be automatically added to your Apple Business Manager, and will go through an automated enrollment flow so the iPad can stay secure with Electric’s default MDM policies.
Below are the steps to set this up in your Apple Business Manager and then initiate the configuration work with the Electric Product Support team to complete the set up process.
Please note: this offering is in BETA release
The current process is not yet fully self-service and requires some manual cooperation from your team.
While we're working toward complete automation, certain steps still need manual coordination between you and Electric to ensure proper configuration and deployment. We appreciate your collaboration during this time as we continue to streamline the experience.
Prerequisites
You have Admin access to the MDM portal and have signed the Electric Addendum.
Contact your customer success manager to initiate this process if you have not yet. If you do not know who that is, please email support@electric.ai.
You have configured Zero Touch Provisioning in your Apple Business Manager with the Electric Product Support team.
For more information on this process, refer to this help article.
You have connected your Apple Business Manager to Electric to enable Electric Storefront purchases to be added to your Apple Business Manager.
For more information on this process refer to this help article.
iPad Automated Device Enrollment Process
Assign Existing iPads to the Electric MDM Server
Within your Apple Business Manager portal:
Log in to ABM: Go to http://business.apple.com and sign in with your Admin account.
Navigate to the Devices section in the sidebar.
Filter for the Ipad’s. Select the checkboxes next to the iPads you want to assign to MDM.
Click Edit under "Edit Device Management Services" (or "More" > "Assign to service").
Choose your Electric MDM Server from the "Assign to the following MDM" dropdown menu.
Click Continue and confirm the assignment.
Set the Default Assignments
In Apple Business Manager, click your company name at the bottom of the sidebar, then select Preferences.
Under Device Management Services, select Management Assignment.
Click Edit next to Default Assignment.
For iPads, choose the Electric MDM Server to ensure newly purchased iPads are assigned to the server.
Click Done to save the changes.
Reach out to Electric Product Support to configure iPad MDM Policies
Email support@electric.ai to initiate the Automated Device Enrollment configuration process for iPads. Make the subject line of the email “Name - iPad Automated Device Enrollment Request”.
The Product Support team will reach out to you shortly to confirm that your Automated Device enrollment configuration for iPads has been completed.
Enrolling Existing iPads - Those Not Purchased in Electric
This requires STEP 1 under Prerequisites completed: Admin access to the MDM portal and have signed the Electric Addendum.
While in beta, customers must follow the QR code based enrollment within the MDM portal. The steps outlined below should be done in the Jumpcloud MDM portal and not in Electric at this time.
Step 1: Navigate via the left side menu to Device Management > Devices > second tab called “Devices”
Step 2: Click the button for +Device > Navigate to fourth tab called “iOS”
Step 3: Click the button “View QR Code” which will pop up the enrollment modal.
Step 4: Scan the code. The iOS native operating system will take over after QR Code scan to guide the user. Those prompts on the iPad itself will need to followed on that actual device. Access should be granted when prompted by the system, including opting in to management and entering the iPad password if required. As an admin, you can also email the Direct Link for the QR code to your employee to scan and install themselves in accordance with onboarding and enrollment procedures at your business.
Step 5: Once enrolled, the iPad will be visible in Devices. It will not be visible in Electric during BETA if it is not also purchased in Electric.
FAQs
Q: What level of support does Electric provide for iPads?
A: Outside of Electrc configuring Automated Device Enrollment, support for iPads is limited and troubleshooting iPad issues should be managed by the MDM portal admin during beta.
Q: What device actions are supported on iPads at this time?
A: Any remote management actions such as wipe or lock can be performed within the MDM portal.
Q: Will iPads show up in the Electric portal and report data the same way as a laptop?
A: All iPads purchased in the Electric storefront will appear in the assets table. Support for device and health visibility will be added in Q1 2026.
Q: What happens if I already have an Ipad in my Apple Business Manager, will it automatically enroll in MDM once this is set up?
A: No, the iPad needs to be wiped first and then it will automatically enroll in the Jumpcloud MDM
Q: When will I be able to manage all devices within the Electric portal only and stop using the MDM portal?
A: Comprehensive support for iPads like laptops will be coming to the Electric portal in Q1 2026.